Shipping Policy

The Dragon Lair Shipping Policy

We are happy to ship any items we sell across Canada.  However there are several restrictions

Winter bug shipping is now available! ask us for a Quote.

Reptiles:

Reptiles will be shipped via Reptile Express only.

Live Feeders:

We ship feeders via the fastest, most cost effective method. This typically means 1-2 day shipping to ensure your feeders arrive alive.   While we understand this method is more expensive, this is the most reliable way to ship to ensure your feeders arrive alive.  DOA feeders will be replaced on the next order when shipped using 1-2 day service.  If requested refund for FEEDERS ONLY will be provided. Shipping costs are non-refundable unless we are able to get refunded by the carrier.

Frozen Feeders:

Frozen feeders are shipped via Purolator or FedEx (whichever is more cost effective) using ‘next day’ service.  Additional charges for ice packs and/or dry ice may apply.

Supplies:

We will ship with the cheapest method available using Canada Post, Purolator, UPS, etc unless otherwise requested by you the customer.