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COVID-19 Response and Precautions

Intro

We have had allot of people reaching out asking how the current COVID-19 pandemic would impact our business and deliveries. Below is a small FAQ we have started in relation to questions we have received. While these changes may seem extreme we want to ensure safety for both customers and drivers.

We will continue to update this page as questions come in, however for the most up to date information be sure to follow our Facebook Page.

Will we be closing during the Pandemic?

We have no intention of closing during the pandemic. We will continue to operate with minor changes unless the situation changes.

New Precautions relating to COVID-19

While we continue to operate we will be making several changes as a precaution.

We are temporarily going to stop accepting payments at the door. All orders must be pre-paid. Orders can be paid in advance via Credit Card or EMT (e-Transfer). If you have any questions regarding this please let us know.

“Knock and Drop” deliveries, too your door deliveries will continue in Ottawa, Gatineau, Rockland, and our Kingston route. However we will now be using a ‘knock and drop’ method for deliveries to limit exposure for both our customers and drivers. This means that drivers will knock/ring to ensure your home and leave your order on the door step.

Appartment/Condo Deliveries, for customers living in Appartments or Condo with a buzzer/ringer for access customers will be rung/buzzed to inform them that the driver is on site. Delivery can then be picked up in the enterence way. We will ask that our drivers remain on site until delivery is received to ensure delivery.

Canada Wide Shipping

We do not expect any changes to shipments unless Purolator/UPS/FedEx stop accepting packages. Shipments will continue to be sent on Wednesdays (national), or Thursdays (Major city centers/Ontario).

More information

For more information be sure to follow reliable information sources. Below are links to information available from Government of Canada as well as regional Public Health offices.

National – Public Health – Coronavirus disease (COVID-19) Updates (Canada.ca)

Ottawa Public Health

Kingston, Frontenac and Lennox & Addington Public Health

Leeds, Grenville and Lanark District Health Unit

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2019 Holiday Announcements

Merry Christmas & Happy New Year!

Please note we will be CLOSED December 21st to December 29th, 2019 and January 1st, 2020.

Our online store will remain open during this time however local orders will not be delivered until January 2nd and 3rd.

Phone calls and emails will not be answered during this time.

National Shipping

The last shipping date for 2019 is December 11th, shipments will resume January 8th.

Have a safe and happy Christmas and New Year!