The Dragon Lair Delivery/Shipping Policy
Local Order Cutoff Times
Tuesdays @ 2pm for Guaranteed (to the best of our ability) fufilment on stated delivery day.
Tuesdays @ 9pm best effort for delivery on Wednesday
Wednesdays @9pm best effort for delivery Thursday
Thursdays @9pm best effort for delviery Friday
Orders which are received after the cut off time will be moved to the next week.
If you order requires a shipping quote you will receive an email showing it has been marked as requiring a quote and you will receive a second email showing your new order total including shipping. Be sure to check your spam folder if you have not received this email within 48 hours (Mon-Fri)
Shipments go out Tuesday-Thursday. Shipments will not be sent until paid in full.
We ship feeders via the fastest, most cost effective method. This typically means 1-2 day shipping to ensure your feeders arrive alive. While we understand this method is more expensive, this is the most reliable way to ship to ensure your feeders arrive alive. DOA feeders will be replaced on the next order when shipped using 1-2 day service. If requested refund for FEEDERS ONLY will be provided. Shipping costs are non-refundable unless we are able to get refunded by the carrier. Orders shipped when forcast is lower that 18C will require an insulated box and heat packs. There is a $10.00 charge for the insulated box and 2 heat packs (1x 40hr, 1x 72hr) if required.
Frozen feeders are shipped via Purolator, UPS or FedEx (whichever is more cost effective) using ‘next day’ service. There is a $10.00 charge for the insulated box and ice packs if required.
We will ship with the cheapest method available unless otherwise requested by you the customer.
Reptiles will be shipped via Reptile Express or Reptile Runner.